When to use this combo
You need to give feedback but you tend to be too blunt, too vague, or too indirect. You want a clear framework that helps you organize your message, deliver it effectively, and define what should happen next.
Is this combo right for you?
Use this combo if you're a direct, action-oriented communicator who prefers clear structure. You like to get to the point and want a script or template you can follow. You care less about deep introspection and more about being clear, fair, and driving concrete outcomes. If you think "just tell me what to say and in what order," this combo is for you.
Step-by-step walkthrough
Use the Minto Pyramid to structure your message: lead with the key point first, then support with evidence. Don't bury the feedback in backstory.
Deliver the feedback using the SBI framework (Situation-Behavior-Impact) — specific, observable, and free from judgment or assumptions.
Define follow-up actions using a simple RACI clarification — who is Responsible for changing the behavior, who is Accountable for checking in, and who should be Informed of the outcome.