The Challenge
FTX grew explosively by offering innovative crypto trading products. Sam Bankman-Fried (SBF) cultivated an image of an altruistic genius — he slept on beanbags, drove a Toyota, and pledged to give away his wealth through "effective altruism."
But behind the scenes, FTX was lending billions in customer deposits to SBF's hedge fund, Alameda Research, which was making high-risk bets. There were no independent board members, no real compliance, and no separation between the exchange and the hedge fund.
The Approach — Tools in Action
A RACI Matrix would have immediately revealed the conflicts:
| Decision | FTX (Exchange) | Alameda (Hedge Fund) | SBF |
|---|---|---|---|
| Customer fund custody | Responsible | Should have NO access | Was lending funds to Alameda |
| Investment decisions | Not involved | Responsible | Was directing both |
| Risk management | Responsible | Responsible | Was doing neither |
| Compliance oversight | Responsible | Responsible | Was evading both |
SBF was Responsible, Accountable, Consulted, AND Informed for everything. There were no checks, no balances, no independent oversight. A RACI exercise would have shown this is a governance catastrophe.
What they needed — Pre-mortem:"Imagine FTX has collapsed. Why?"
- Customer funds were commingled with hedge fund trades
- One person controlled both entities with no oversight
- No independent board, no real CFO, no compliance officer
- A market downturn exposed the hidden leverage
Every single prediction would have been correct.
Ladder of Inference trapped investors:- Observable data: FTX is growing fast, SBF is praised by regulators and media
- Selected data: Revenue and user growth (ignoring the total absence of governance)
- Interpretation: "SBF is a genius; FTX is the future of crypto"
- Assumption: "Fast growth means everything is working"
- Conclusion: "Invest at $32B valuation"
- Action: Major investors (Sequoia, SoftBank, Ontario Teachers' Pension) invested billions
Sequoia wrote a now-deleted 14,000-word profile calling SBF "the next Warren Buffett." Walking DOWN the Ladder of Inference — asking "what data am I ignoring?" — would have revealed the governance vacuum.
The Outcome
FTX's collapse was the biggest financial fraud of the decade:
- $8 billion in customer funds was missing
- FTX filed for bankruptcy on November 11, 2022
- SBF was convicted of fraud and sentenced to 25 years in prison
- Sequoia, SoftBank, and other investors wrote their investments down to zero
- The Ontario Teachers' Pension lost $95 million in retirement savings
- The "effective altruism" image was a facade — funds were used for luxury real estate, political donations, and risky trades
Key Takeaway
Governance isn't bureaucracy — it's the immune system of an organization. Use the RACI Matrix to verify that no single person controls critical functions without oversight. When one person is the CEO, the risk manager, and the fund manager, disaster is guaranteed.
Tools Used in This Story
RACI Matrix
CommunicationClarify roles and responsibilities to avoid confusion and dropped balls
Pre-mortem
Decision MakingImagine failure before it happens to prevent it
Ladder of Inference
Decision MakingAvoid jumping to conclusions. Make decisions based on reality.